FAQ

Q: WHAT ARE MY SHIPPING OPTIONS?

A: Our default for domestic shipping is Priority Delivery, which means you will get your package within about 5-7 days of ordering it.

If you are in the India., we can also ship your order by paying an additional cost, on top of the regular shipping cost. 

If you are outside the India. and need your order shipped faster than normal, please email us at  rootsandherbsindia@gmail.com or call +9181000 22444 and we will work with you to meet your needs.

 

Q: DO YOU SHIP INTERNATIONALLY?

A: We do ship all over the world! 
*We are not responsible for any duties, taxes or additional charges that may be charged by Customs for any International deliveries.
 

Q: WHEN CAN I EXPECT MY ORDER TO SHIP?

A: We process orders each day (Monday through Saturday). If we have the items available in our on-site warehouse, your order will ship out that same day or the following day. If we have to get an item from one of our off-site warehouses, it will ship out the day we receive it.
 

Q: WHEN CAN I EXPECT MY ORDER TO ARRIVE?

A: If you are in the India, you will have your order within about 5-7 days of placing it. International shipping takes some more days to get to the country of destination, and then it depends how long it takes to get through customs.  The only exception to these times is if an item is on backorder. In that case, we will notify you by email of the backorder and the expected arrival date.
 

Q: HOW CAN I TRACK MY ORDER?

A: Once your order has shipped, you will receive an email from us stating that the Status of your order has changed to Shipped.  You will also receive an email which will contain your Tracking Number.  If you don't see that email, you can email us or call +9181000 22444 and request the Tracking Number. We are happy to track your order for you as well.
 

Q: WHAT IF MY PACKAGE IS DAMAGED WHEN I RECEIVE IT?
A: If your package arrives damaged, you may refuse the delivery at no cost to you. If you received damaged merchandise, please contact us immediately.